Privacy Policy

When you create an account or make a purchase on the website we collect the information you provide: email address, display name, password (stored hashed), shipping address and phone number for physical deliveries, and the blockchain wallet address you connect. We also store your order and GFT ownership records, cheer messages and early-bird participation you post, and standard server logs (IP address, browser type, access time) for security and troubleshooting.

The mobile app is a viewer and verification tool. It does not have its own account system. - Camera: the app uses the camera only to detect and decode TwinCode patterns. Frames are processed on your device and are never stored or uploaded. - NFC: when you tap a Twinmeta garment tag, the app reads the tag identifier and opens the corresponding verification page on twinmeta.xyz. The identifier identifies the garment, not you. - Web view: the app displays twinmeta.xyz inside the app. To show pages in view-only mode inside the app, the website checks an identifier the app adds to its requests (TwinCodeApp); no cookie is set for this. If you sign in on the website in your device browser, the website's normal session cookie applies. - The app contains no analytics, advertising, or tracking SDKs and does not collect device identifiers.

To provide the service (accounts, orders, delivery, GFT issuance and ownership verification), to respond to support requests, to keep the service secure, and to meet legal obligations. We do not sell personal information and we do not use it for third-party advertising.

We share information only with service providers that help us operate the service (hosting, email delivery, shipping carriers for physical items) and only to the extent needed, or when required by law. Blockchain transactions related to GFTs are recorded on a public blockchain by their nature; wallet addresses and transaction data on-chain are public and cannot be removed.

Account information is kept while your account is active. Order and tax records are kept as long as applicable law requires. Server logs are kept for a limited period for security purposes.

You can view and update your account details in Settings on the website. You can request access to, correction of, or deletion of your personal information by emailing admin@twinmeta.xyz from the email address registered to your account. We will confirm your request and complete it within 7 business days, except for records we must keep by law and data recorded on a public blockchain, which cannot be deleted.

You can delete your account at any time in Settings → Account → Delete account. We remove your personal information within 7 business days, except records we must keep by law and data recorded on a public blockchain.

The service is not directed to children under 13 and we do not knowingly collect information from them.

Our servers may be located outside your country. By using the service you understand that your information may be processed in the United States and other countries.

We may update this policy. The effective date above shows the latest version. Material changes will be announced on the website.

TwinMeta Inc. — admin@twinmeta.xyz